Refund Policy

We accept returns of both defective and non-defective products within 30 days of delivery, when all of the following are met:

1. The item is unused, resaleable, and in its original packaging.
2. All original tags, manuals, and accessories are included.
3. You have proof of purchase (receipt or invoice).
4. The return is started within 30 days of delivery.

1. 01 Request an RMA Email support@submedus.com for a Return Merchandise Authorization (RMA) number.
2. 02 Get instructions Once approved, you’ll receive your RMA number and where to send the package.
3. 03 Share tracking Send us the return tracking information before your package arrives.
4. 04 Mail your return Ship it by mail to the address in your RMA instructions.

Items sent back without prior authorization or an RMA number will not be accepted.

1. Return shipping: you’re responsible for the cost of return shipping.
2. Restocking fee: a 30% restocking fee applies to all eligible returns, unless the return is due to a defect or an error on our part.

We don’t accept exchanges. If you’d like a different item, return the original for a refund and place a new order.

Once your return is received, inspected, and approved, we’ll notify you of the refund status.

1. Approved refunds are processed to your original credit card or payment method within 7 business days.
2. Allow additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since your refund was approved, contact support@submedus.com.

Inspect your items and their packaging when they arrive. If anything is defective or damaged, contact support@submedus.com right away with:

1. Photos of the damaged item and its packaging.
2. Your order number and a short description of the issue.

We’ll review it and offer a resolution, such as a replacement or refund.

All returns must be started within 30 days of delivery. Requests after that will not be accepted.