Frequently asked questions

SUBMED offers a range of procedure-specific packs, including angiography kits, C-section drapes, cardiovascular sets, and arthroscopy sets. The product range also covers surgical drapes and covers, wound care consumables, medical apparel, and nursing kits such as Easy HD dialysis access kits.

Yes. You can modify existing kits, for example laparoscopy (LAPDRP150) or TUR (TURDRP150) kits, by adding or removing components such as gauze swabs (GAUZX100), bowls (BOWL500), or forceps (ADSFRC12). You can also start a fully custom pack from your own specifications.

It takes six steps: spec review, product matching, quote and technical data sheet, sample approval, order, and production. You approve the technical data sheet and a sample before anything goes into production.

Production time varies between 4 and 6 weeks after your order is placed. Including delivery, custom orders may take 60–90 days, depending on production and delivery schedules.

SUBMED’s quality documentation covers 19 international standards, including EN ISO 13485 and ISO 9001 quality management, EN ISO 11135 ethylene oxide sterilization, and EN ISO 14644 clean room standards. Current certificates and test reports are available on request.

Quality control runs throughout manufacturing, with regular testing and compliance checks against international standards. The quality system is inspected and continuously monitored. Ask for test reports for the products you’re evaluating.

SUBMED sterilization wraps (such as STRWRP120 and STRWRP080) and universal PE bags (UNIVBAG35) have a shelf life of five years from the date of manufacture when stored in a cool, dry place away from direct sunlight and moisture.

Yes. Procurement teams can request U.S. regulatory documentation for the products they’re evaluating, along with your quote or through the Certifications page.

Use Request a Quote on any page, or call 716-262-8829. Quotes are prepared by the SUBMED US sales team.

Orders ship to the continental United States (48 states) and require a valid physical address. We don’t ship to Puerto Rico, Alaska, Hawaii, Guam, Armed Forces locations, or PO Boxes. For other destinations, contact our sales team about availability.

Orders are typically processed within 1–5 business days, and transit takes 3–7 business days after shipping, for a total of 4–12 business days. Orders placed before 2:00 PM EST on business days begin processing the same day.

Orders over $299 ship free by standard shipping within the continental U.S. Orders under $299 have a flat $39.00 shipping fee.

Yes, within 30 days of delivery, if the item is unused, resaleable, and in its original packaging with proof of purchase. Request an RMA number from support@submedus.com before sending anything back.

A 30% restocking fee applies to eligible returns, unless the return is due to a defect or an error on our part. Return shipping is paid by the customer.

Mark the delivery receipt “DAMAGED,” take photos of the item and packaging, and report it to support@submedus.com within 5 business days with your order number.